Hospitality

There is a particular kind of organizational self-deception that runs through the hospitality industry’s approach to technology. It goes like this: invest in what the guest sees. Polish the interface. Smooth the digital touchpoint. Launch the app. And trust that…

Why responsibility disappears — and what it takes to bring it back In 1964, a woman named Kitty Genovese was attacked outside her New York apartment building. Dozens of neighbors heard. Almost none intervened. Psychologists John Darley and Bibb Latané…

In September 2023, MGM Resorts received a phone call. The caller posed as an employee. Within minutes, a help desk agent reset credentials that gave attackers access to core systems across the company. The breach caused over $100 million in…

Capital expenditures on hotel IT hardware and software are projected to increase by up to 20% in 2025. CRE Daily At the same time, 63% of existing technology budgets are already consumed by maintaining systems already in place Hotel Tech…

In hospitality, the property management system has long been considered the center of everything. It’s where reservations live, where guests are checked in and out, where folios are finalized. For decades, the PMS wasn’t just a system — it was…