General
What operating system does ITMKit run on?
ITMKit runs on Windows 10, Windows 11, and Windows Server 2016 or later. It does not run on macOS or Linux.
Does ITMKit require an internet connection?
Only for the one-time license activation after installation. After that, ITMKit runs fully offline on your local network. No data is ever sent to external servers.
How many users can I create?
Unlimited. The license is per installation (number of sites), not per user.
Can multiple users be logged in at the same time?
Yes. ITMKit is a web application — multiple users can access it simultaneously from any device on the same network using a browser.
What browsers are supported?
Any modern browser: Chrome, Edge, Firefox. Mobile browsers are supported for basic viewing and QR code scanning.
Users & Access
A user forgot their password. How do I reset it?
Go to Admin → Users → click the user’s name → set a new password → click Save. Share the new password with the user directly.
A user account is locked after too many failed login attempts. How do I unlock it?
Go to Admin → Users → click the user → untick the locked status or reset their password. The lockout clears automatically after 30 minutes.
Can a user access multiple sites?
Yes. Assign the user to multiple sites under their profile in Admin → Users. They can switch between sites using the site switcher in the top navigation bar.
Can I change a user’s username?
No. Usernames are permanent once created. If needed, create a new account and deactivate the old one.
Daily Tasks
A task did not appear in Today’s view even though it was due yesterday. Why?
The carry-over runs when someone opens the Daily Tasks page. If no one opened the page that day, the carry-over will trigger on the next visit. This is by design — ITMKit uses lazy evaluation, not a scheduled background job.
Can I turn off automatic carry-over for specific tasks?
No. Automatic carry-over applies to all incomplete tasks. To prevent a task from carrying over, mark it as Done or delete it.
I marked a task as Done by mistake. Can I reopen it?
Yes, if you have the Override Status permission (Manager by default). Open the task → click Override Status → select the correct status.
Why did a task’s priority change automatically?
Tasks that have been carried over twice or more are automatically escalated one priority level. This is the priority escalation feature. See [Carry-Over & Overdue Tasks] for details.
Inventory
Can I import assets from an existing Excel spreadsheet?
Yes, but the file must match ITMKit’s import template. Download the template from Inventory → Import → Download Template, fill it in with your data, then upload it.
Can I scan QR codes from a phone?
Yes. Open http://[server-ip]:8000/qr on your phone’s browser and use the scan function. No app installation is required.
What happens to asset history if I edit an asset?
Changes to Status, Location, Department, and Assigned To are automatically logged with a timestamp and the name of the person who made the change. Other field changes are saved but not individually logged.
Roster
Working days are calculating incorrectly. What should I check?
Working days are calculated using the factor defined for each shift type. Go to Admin → Shift Types and verify that each shift has the correct factor: 1.0 for full-day work, 0.5 for half-day, 0.0 for off/leave. If a shift type was recently changed, existing roster entries use the old factor until re-saved.
Can staff see their own roster?
Yes. All users with the view permission can see the Roster page and their assigned shifts for the month.
Data & Backup
Where is the data stored?
All data is stored in a SQLite database file at data/itmkit.db inside the ITMKit installation folder. File attachments are stored in the uploads folder configured during installation.
How do I back up ITMKit?
Copy the following to a safe location:
data/itmkit.db— the main database- The uploads folder (default:
C:\itmkit-data\uploads)
It is recommended to back up daily, especially before any system updates.
Can I restore from a backup?
Yes. Stop the ITMKit service, replace data/itmkit.db and the uploads folder with the backup copies, then restart the service.
Licensing
Can I transfer my license to a different machine?
Contact support to request a license transfer. Hardware-bound licenses can be migrated once per year.
What is the difference between Single, Multi, and Chain licenses?
- Single — 1 site, $49
- Multi — up to 5 sites, $99
- Chain — 6 or more sites, $149
All licenses include unlimited users and future updates for the purchased version.
Is there a subscription fee?
No. ITMKit is a one-time purchase. There are no monthly or annual fees.
Getting Help
If your question is not answered here, contact support with:
- A description of the issue
- The ITMKit version number (visible in Admin → Settings)
- Any error messages you see